Serve first.
Leadership starts with serving people. I believe in unreasonable hospitality: noticing the details and doing more than people expect to make them feel cared for.
Operator · Entrepreneur · Customer Experience Leader
I build what
comes next.
I turn complex problems into clear strategy, scalable systems, and measurable results.
Results
over titles.
FounderRISE
Lean Six SigmaBlack Belt
Builder at heart.
Operator by
experience.
Complexity doesn’t need more complexity. It needs clarity.
I bring structure to complicated situations. That means asking better questions, building systems that scale, and helping people do their best work.
My work spans implementation, customer experience leadership, and building a business. I connect strategy to execution.
Customer experience, transformed
Less friction.
Faster value.
Demandbase
At Demandbase, I helped lead a team effort to improve how customers get started.
The challenge
Enterprise onboarding needed to be faster, clearer, and more consistent as it scaled.
The work
- Clear milestones and ownership
- Integration readiness from the start
- Executive alignment on customer value
- Repeatable ways of working
- Consistent processes that scale
The result
55%
Reduction in Time to Value.
Demandbase publicly reported a 55% reduction in Time to Value over approximately one year. An organizational achievement built on a better onboarding process.
“Our onboarding leader Graham Grome redesigned our onboarding process around 6 core principles”
Founder & Principal, RISE
People first. Outcomes always. Better every day.
Save money. Simplify operations. Get things done.
Through RISE, I help growing businesses, technology integrators, franchise organizations, and multi-location operators across the country reduce costs, streamline operations, and move projects forward.
- Business Consulting & Operational Support
- Technology Solutions & Cost Optimization
Experience
From implementation to transformation.
From leadership to building.
RISE
Founder & Principal
Demandbase
Technical Onboarding / Customer Experience Leadership
NEOGOV
Implementation
Paycor
Implementation
How I try to show up.
Own the outcome.
Take responsibility. Solve the problem. Move forward.
Set the standard.
Don’t wait for someone else to define what great looks like.
Make it better.
Processes. Teams. Customer experiences. Businesses. Leave things better than you found them.
Beyond the work
The work matters.
So does why
you do it.
I’m a husband and a father of three boys, with a fourth on the way. My Christian faith grounds how I live, lead, and serve.
Family, faith, and community keep the work in perspective. I want to build a meaningful life alongside meaningful work.
Founder
Little Lights Kids Academy
Inspired by my faith and life as a father, I founded Little Lights Kids Academy to help families nurture their children’s faith through Christ-centered learning, meaningful play, and everyday connection.
Explore Little LightsSeven reminders I try to give myself every day.
- Lord, let me walk with you today.
- Take the lowest seat.
- Always remain grateful.
- Make decisions that promote life in others.
- Trust God to bring justice when offense comes.
- Dedicate time to the Lord.
- Give others their freedom.
Credentials
Let’s build something
worth building.
Let’s talk about what you’re working on.