Serve first.
Leadership starts with serving people. I believe in unreasonable hospitality: noticing the details and doing more than people expect to make them feel cared for.
OPERATOR · ENTREPRENEUR · CUSTOMER EXPERIENCE LEADER
A PERSONAL PERSPECTIVEI build what
comes next.
I turn complex problems into clear strategy, scalable systems, and measurable results.
GRAHAM GROMEALWAYS BUILDING.
01THE EVIDENCE
Results
over titles.
FounderRISE
Lean Six SigmaBlack Belt
02THE APPROACH
Builder at heart.
Operator by
experience.
Complexity doesn’t need more complexity. It needs clarity.
I bring structure to complicated situations. That means asking better questions, building systems that scale, and helping people do their best work.
From implementation to customer experience leadership to building a business, the thread is the same: connect strategy to execution and make the outcome better.
Graham GromeOPERATOR & BUILDER
03FEATURED TRANSFORMATION
Less friction.
Faster value.
DEMANDBASE
A better customer experience starts long before the first result. At Demandbase, I helped lead a team effort to rethink how customers get there.
THE CHALLENGE
Enterprise onboarding needed to become faster, clearer, more consistent, and more scalable.
THE WORK
- Clear milestones and ownership
- Integration readiness from the start
- Executive alignment on customer value
- Repeatable operating rhythms
- Scalable processes built for consistency
THE RESULT
55%
Reduction in Time to Value.
Demandbase publicly reported a 55% reduction in Time to Value over approximately one year. An organizational achievement, built through a shared commitment to a better onboarding experience.
A TEAM EFFORT. A MEASURABLE DIFFERENCE.From operator to founder
04BUILDING WHAT’S NEXT
RISE
Founder & Principal, RISE
Clear strategy. Smarter execution.
Strategy is only valuable when it moves something forward.
Through RISE, I help organizations make better decisions, reduce waste, improve processes, and execute important work.
- Strategic sourcing
- Project management
- Operational support
- Process improvement
- Strategic execution
05THE THROUGH LINE
Implementation → Transformation →
Leadership → Building
RISE
Founder & Principal
Demandbase
Technical Onboarding / Customer Experience Leadership
NEOGOV
Implementation
Paycor
Implementation
06THE PRINCIPLES
How I try to show up.
Own the outcome.
Take responsibility. Solve the problem. Move forward.
Set the standard.
Don’t wait for someone else to define what great looks like.
Make it better.
Processes. Teams. Customer experiences. Businesses. Leave things better than you found them.
07BEYOND THE WORK
The work matters.
So does why
you do it.
I’m a husband and a father of three boys, with a fourth on the way. My Christian faith grounds how I live, lead, and serve.
Family, faith, and community keep the work in perspective. I want to build a meaningful life alongside meaningful work.
CONTINUING TO BUILD THE CRAFT
- Lean Six Sigma Black Belt
- Certified Agile Leader
- Scrum Master
- Product Owner
- Scrum Excellence
08THE NEXT CONVERSATION
Let’s build something
worth building.
Good things start with a conversation.